![]() I should have stuck with that brand… but I thought Whirlpool was a good and reputable company and been around long enough. I bought this machine after my old washer finally crapped out after 15 years of use WITH NO PROBLEMS. There must be some kind of protection for consumer against these thieves dressed in big business clothing who think they get to change the rules to best suit them. I would like to know where that is because according to Whirlpool we have to live with these appliances. We are supposed to have a 30-Day Return Policy and a 1-year warranty with Whirlpool. ![]() They agreed to take back the dryer and told us Whirlpool would take back the washer, and all we had to do was call customer service.Īgain, I called Whirlpool customer service, and they said they were not taking the washer back because the technician said there was nothing wrong with the machine and it just needed a different detergent. Home Depot has stepped up and has been very good to deal with. Whirlpool informed us there was nothing they could do about our problem. ![]() When we contacted Whirlpool customer service about the situation, they said the technician wrote that the dryer was working fine and recommended we change the detergent. He told me the machine was not working and that I needed to call Whirlpool and give them the reference number he texted me. He returned the next day with the part for the dryer, and he was shown the soap-stained clothing from the washes he asked me to do. I told him I wasn’t comfortable having my brand-new broken appliance fixed that doesn’t roll off the tongue. He asked me to do two loads of laundry and let them air-dry, and he would look at them when he returned with the part for the dryer. I showed him several articles of clothing he told me he would change some settings and clean the washing machine with Javax. He asked to see the clothing with the soapy residue. He then turned to look at the washing machine he asked to see my detergent and told me it was good. He said he could fix it, and he would let Whirlpool know it came with a broken part. He said it was probably broken before it left the factory. He showed me and left behind the broken part.
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